Cancellation and Refund Policy
At ITBrain Software, we strive to provide exceptional services and customer satisfaction. We understand that circumstances may arise where cancellation or refund requests are necessary. This Cancellation and Refund Policy outlines our guidelines and procedures regarding cancellations and refunds for the services we offer.
1.1. Service Cancellation by the Customer
If you wish to cancel a service provided by ITBrain Software, you must notify us in writing, either by email or through our designated cancellation process on our website. The cancellation request should include your full name, contact information, and details of the service you wish to cancel.
1.2. Cancellation Eligibility and Charges
The eligibility for cancellation and associated charges will depend on the specific service you have availed. Some services may be eligible for a full or partial refund, while others may have specific cancellation terms mentioned in the service agreement or contract. It is recommended to review the terms and conditions of the specific service to understand the cancellation eligibility and any associated charges.
1.3. Cancellation Procedure
Upon receiving your cancellation request, we will review it and process it accordingly. We may require additional information or documentation to verify your identity and the service you wish to cancel. We will communicate with you regarding the status of your cancellation request and any further steps required.
2.1. Refund Eligibility
The eligibility for a refund will depend on the specific service and the terms mentioned in the service agreement or contract. Generally, if a service is eligible for a refund, it will be stated clearly in the terms and conditions associated with that service.
2.2. Refund Processing
If your cancellation request is approved and deemed eligible for a refund, we will initiate the refund process. Refunds will be processed using the original payment method used for the service purchase, unless otherwise specified.
2.3. Refund Timeframe
The timeframe for refund processing may vary depending on factors such as the payment method used and the policies of the financial institutions involved. We will make reasonable efforts to process refunds in a timely manner and will provide you with updates regarding the status of your refund request.
If you have any questions or concerns about our Cancellation and Refund Policy, or if you need assistance with canceling a service or requesting a refund, please contact us using the following information: